Privacy Policy — agb99

agb99 operates the online gambling platform accessible at agb99.asia, offering sportsbook wagering, live casino games, slot titles, online poker, and associated services (collectively, the "Platform"). In delivering these services to Members based primarily in Indonesia, agb99 collects and processes personal data as a data controller.

agb99 is committed to handling all personal information responsibly, transparently, and in compliance with applicable data protection principles. This Privacy Policy applies in full to every Member and visitor who accesses or uses the Platform, regardless of the device, browser, or connection type used to do so.

This Privacy Policy should be read alongside the agb99 Terms & Conditions, which govern the broader contractual relationship between agb99 and its Members. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-specific matter, this Privacy Policy takes precedence.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living natural person, either directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, organisation, retrieval, use, disclosure, transfer, or deletion.
• "Member" or "You" means any registered account holder on the agb99 Platform.
• "Visitor" means any individual who browses agb99.asia without holding a registered account.
• "agb99", "We", "Us", "Our" refers to the operator of the agb99 Platform.
• "KYC Data" means identity verification documents and associated information submitted by a Member as part of the Know Your Customer verification process.
• "Device Data" means technical information collected automatically from the device used to access the Platform, including IP address, browser type, operating system, and session metadata.
• "Transaction Data" means records of deposits, withdrawals, Wagers, game results, bonus activations, and any other financial activity conducted through a Member's Account.

agb99 collects the following categories of Personal Data from Members and Visitors:

3.1 Sensitive Data

agb99 does not deliberately collect sensitive categories of Personal Data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes — except where a government-issued identity document submitted during KYC incidentally contains such information. In those cases, the data is used solely for identity verification and is handled with heightened security controls.

agb99 collects Personal Data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or respond to a promotional survey.
• Automatically — when you access or use the Platform, our servers and analytics systems automatically record Device Data including your IP address, session duration, pages visited, and in-game activity. This occurs regardless of whether you are logged into an Account.
• Via cookies and similar technologies — as described in Clause 10 of this Policy.
• From payment service providers — when you initiate a deposit or withdrawal, your chosen payment provider (such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja) transmits transaction confirmation data to agb99 to reconcile your Account balance.
• From third-party identity verification services — agb99 may use accredited KYC verification partners to cross-reference the identity documents you submit against authoritative databases. These partners process your KYC Data under strict data processing agreements and do not retain your data beyond the verification purpose.

agb99 processes Personal Data on the following legal grounds, applied on a purpose-by-purpose basis:

• Contractual necessity — processing that is essential to deliver the Platform services you have contracted for, including account management, payment processing, game delivery, and withdrawal execution.
• Legal obligation — processing required to comply with anti-money laundering (AML) obligations, KYC verification requirements imposed by agb99's licensing jurisdiction, and any lawful request from a regulatory or law-enforcement authority.
• Legitimate interests — processing that serves agb99's legitimate business interests where those interests are not overridden by your privacy rights, including fraud prevention, platform security monitoring, responsible gaming intervention, and service improvement analytics.
• Consent — where you have given freely, specific, informed, and unambiguous consent to receive marketing communications from agb99. You may withdraw marketing consent at any time by contacting support or using the unsubscribe mechanism in any agb99 marketing email.

agb99 uses the Personal Data it collects for the following specific purposes:

6.1 Account Administration

To create and maintain your Member Account, verify your identity, process login requests, and manage account settings including deposit limits, responsible gaming preferences, and communication preferences.

6.2 Payment Processing

To process deposit transactions from your nominated Indonesian bank account or e-wallet (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja), to execute withdrawal requests to your registered payment method, and to maintain accurate financial records of all transactions conducted on the Platform in IDR.

6.3 KYC & Fraud Prevention

To verify that each Member meets the eligibility criteria set out in the agb99 Terms & Conditions — including the minimum age requirement of 21 years — and to detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct as defined in those Terms.

6.4 Platform Delivery & Improvement

To deliver the sportsbook, live casino, slot, and poker products you access on agb99.asia; to personalise your platform experience based on your game history and preferences; and to analyse aggregate usage patterns to improve Platform performance, content quality, and user experience.

6.5 Responsible Gaming

To monitor your betting patterns for indicators of problem gambling behaviour, to enforce any deposit limits, cool-off periods, or self-exclusion measures you have activated, and to provide proactive responsible gaming interventions where agb99's monitoring systems identify a Member who may be at risk.

6.6 Customer Support

To respond to your inquiries, resolve disputes, and maintain records of support interactions for quality assurance and regulatory compliance purposes.

6.7 Marketing Communications

Where you have provided consent, to send you promotional offers, bonus notifications, and platform updates by email or SMS. You may opt out at any time as described in Clause 11.

6.8 Legal & Regulatory Compliance

To comply with any applicable legal obligation, respond to lawful requests from regulatory or law-enforcement authorities, and maintain records required under agb99's international gaming licence conditions.

agb99 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. agb99 may share your Personal Data only in the following limited circumstances:

7.1 Service Providers

agb99 engages carefully selected third-party service providers who process Personal Data on agb99's behalf under strict data processing agreements. These include payment processing partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), KYC verification providers, game content suppliers (including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming), IT infrastructure providers, and customer support platform operators. Each service provider is contractually prohibited from using your data for any purpose other than the specific service they perform for agb99.

7.2 Regulatory & Law Enforcement Disclosure

agb99 may disclose Personal Data to a regulatory authority, law-enforcement agency, or court of competent jurisdiction where required to do so by law, court order, or lawful governmental request. agb99 will, where legally permitted, notify the affected Member of such a disclosure request before complying.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of agb99's business, Member data may be transferred to the successor entity. agb99 will provide advance notice on the Platform of any such transfer and will ensure that the successor entity is bound by data protection obligations at least equivalent to those in this Policy.

7.4 Responsible Gaming Bodies

Where a Member has registered with a self-exclusion scheme or a responsible gaming support organisation, agb99 may share the minimum necessary data with that organisation to give effect to the exclusion request.

agb99 retains Personal Data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

At the end of the applicable retention period, agb99 will securely delete or anonymise your Personal Data so that it can no longer be associated with your identity. Where full deletion is not technically feasible within a live backup system, agb99 will isolate the data from further active processing until deletion becomes possible.

agb99 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and agb99.asia, ensuring that your credentials, financial data, and personal information cannot be intercepted in transit.
• Password hashing using a one-way cryptographic algorithm — your password is never stored in a readable format, and agb99 staff cannot view your password at any time.
• Access controls that restrict access to Personal Data to authorised agb99 personnel and service providers on a strict need-to-know basis, with all access events logged and audited.
• Infrastructure security including firewalls, intrusion detection systems, regular penetration testing, and vulnerability scanning of the Platform and supporting systems.
• Data minimisation — agb99 collects only the Personal Data necessary for the stated purposes and does not retain data beyond the periods set out in Clause 8.
• Incident response — in the event of a confirmed data breach that poses a material risk to your rights, agb99 will notify affected Members as promptly as practicable, describe the nature of the breach, and detail the remedial actions taken.

While agb99 takes all reasonable steps to protect your Personal Data, no internet-based platform can guarantee absolute security. You are responsible for keeping your Account login credentials confidential and for notifying agb99 support immediately if you suspect unauthorised access to your Account.

agb99 uses cookies and similar tracking technologies to operate the Platform efficiently, personalise your experience, and understand how Members and Visitors interact with agb99.asia. The following cookie categories are in use:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences, and enable secure payment flows. Strictly necessary cookies cannot be disabled without disrupting core Platform functionality.

10.2 Functional Cookies

These cookies remember your settings — such as your preferred language, display preferences, and responsible gaming notification preferences — so you do not need to reconfigure them on every visit.

10.3 Analytics Cookies

agb99 uses analytics cookies to collect aggregated, anonymised data about how Visitors and Members navigate the Platform. This data informs improvements to page layout, game discovery, and overall user experience. Analytics data is not used to identify individual users or to build personal profiles for advertising purposes.

10.4 Managing Cookies

You can control non-essential cookies via your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy or settings menu. Please note that disabling functional or analytics cookies may affect your experience on the Platform but will not prevent you from accessing core betting and gaming features.

As a Member of the agb99 Platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact agb99 support using the details in Clause 15. agb99 will respond to all valid requests within 30 calendar days.

• Right of Access: You may request a copy of the Personal Data agb99 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any Personal Data agb99 holds about you is inaccurate or incomplete, you may request that it be corrected. For registered account details (such as email address or mobile number), corrections can often be made directly from your Account settings dashboard.
• Right to Erasure: Subject to agb99's legal retention obligations (see Clause 8), you may request the deletion of your Personal Data. agb99 will honour erasure requests where there is no overriding legal or regulatory obligation to retain the data.
• Right to Restriction: You may request that agb99 restrict the processing of your Personal Data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request that agb99 provide you with your Personal Data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your Personal Data where agb99 is relying on legitimate interests as the legal basis. agb99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: You may withdraw consent to receive marketing communications at any time, without affecting the lawfulness of processing carried out before the withdrawal. To opt out, contact agb99 support or use the unsubscribe link in any marketing email.

The agb99 Platform is strictly intended for adults aged 21 and over. agb99 does not knowingly collect Personal Data from any individual under the age of 21. The minimum age requirement of 21 is enforced through the KYC verification process described in the agb99 Terms & Conditions.

If agb99 becomes aware that it has collected Personal Data from a person under the age of 21, it will immediately suspend the associated account, void all Wagers placed by that account, return any deposited funds to the source payment method, and delete all associated Personal Data as promptly as technically feasible.

If you believe a minor may have registered an account on the agb99 Platform, please report this to agb99 support immediately at the contact details provided in Clause 15.

The agb99 Platform may contain references to game providers, payment processors, and other service integrations that operate under their own privacy policies. agb99 is not responsible for the privacy practices of third-party services accessed through the Platform. agb99 recommends that Members review the privacy policies of any third-party services they interact with, particularly their payment provider and any e-wallet application used for deposits or withdrawals.

Game content on the Platform is delivered by third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, and Microgaming. These studios may collect anonymous session data (such as game round IDs and RNG seed data) for game integrity verification purposes. This data does not include your personal identity information.

agb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way agb99 operates its platform. When a material change is made, agb99 will:

• Update the "Effective Date" shown at the top of this page.
• Send a notification to all active Members via their registered email address at least 7 calendar days before the amended Policy takes effect.
• Display a prominent notice on agb99.asia for a minimum of 7 days prior to the effective date of the change.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the revised Policy, you must discontinue use of the Platform and contact agb99 support to request account closure prior to the effective date.

The current and all previous versions of this Privacy Policy are archived and available upon written request to agb99 support.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way agb99 processes your Personal Data, please contact the agb99 Data Privacy team using the following details:

When submitting a privacy request, please include your registered username or email address and a clear description of your request so that agb99 can process it efficiently. agb99 may request additional information to verify your identity before actioning a data access, rectification, or erasure request — this is to protect your data from being disclosed to or modified by an unauthorised third party.